T& C - Shipping & Returns etc

SHIPPING

STANDARD SHIPPING

To make things simple there will be a flat shipping rate Australia-wide of $14. The $14 is a postage and handling rate and includes GST for each address.

I will pack and send ONCE a week so hold tight - your goodies will get to you ASAP. I will use Australia Post to send out all parcels.

International orders: please email shop@pruetrollope.com.au and we will calculate the postage for you. There will be no handling fees, just the postage costs, so costs will be kept as low as possible.

EXCHANGES & REFUNDS

Sale items are not refundable or exchangeable, and all sales are final.

However - I want you to be happy with your purchase, so call me within a two-week period and I can see if I can help you! : )

In this case please phone (02) 9810 6567 or email shop@pruetrollope.com.au so I can assist you. 

FAULTY GOODS

In the rare case that you receive faulty goods, please email or call as soon as possible. We hope to help you resolve the problem with you and work out the best solution.

PRIVACY

I value your privacy and guarantee that your personal information will never be given, traded or sold to any other organisation. Any information you provide will only be used to process your order and enhance your shopping experience with me. Thanks xx